Thank you for shopping with Socksltd.com. We are committed to providing a satisfying shopping experience and have outlined our Return, Exchange, and Refund policies below for your reference.
1. Return Policy
Eligibility: You may return items within 7 days of receiving your order. To qualify for a return, products must be unused, in their original packaging, and in resellable condition. Returns that do not meet these criteria, such as used or damaged items, will not be accepted.
Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part, such as an incorrect or defective item.
2. Exchange Policy
Eligibility: Exchanges can be requested within 7 days of receiving your order. Items must be unused and in their original packaging.
Process: Exchanges are subject to stock availability. If the requested item is unavailable, we may offer an alternative or proceed with a return if preferred.
3. Refund Policy
Refund Period: Refund requests must be made within 7 days of receiving your order. Requests submitted after this period will not be accepted.
Types of Refunds: We offer partial or full refunds depending on the nature of the return and the condition of the returned item(s).
Refund Process: Once we receive the returned items, we will process your refund within 2 business days. The refund will be issued to the original payment method used for the purchase.
4. Non-Returnable & Non-Exchangeable Items
Opened or Used Items: Items that have been opened or used cannot be returned or exchanged due to hygiene and quality assurance standards.
Customized or Print-on-Demand (POD) Orders: These items are produced specifically according to the customer’s requirements and are considered a custom service; therefore, they are non-returnable and non-exchangeable.
For any questions or further assistance regarding returns, exchanges, or refunds, please contact our customer service team at info.socksltd@gmail.com. We are here to help and ensure a smooth process for all returns and exchanges. Thank you for your understanding and cooperation.
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