Returns & Exchange

Thank you for shopping with Socksltd.com. We are committed to providing a satisfying shopping experience and have outlined our Return, Exchange, and Refund policies below for your reference.

1. Return Policy

  • Eligibility: You may return items within 7 days of receiving your order. To qualify for a return, products must be unused, in their original packaging, and in resellable condition. Returns that do not meet these criteria, such as used or damaged items, will not be accepted.

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part, such as an incorrect or defective item.

2. Exchange Policy

  • Eligibility: Exchanges can be requested within 7 days of receiving your order. Items must be unused and in their original packaging.

  • Process: Exchanges are subject to stock availability. If the requested item is unavailable, we may offer an alternative or proceed with a return if preferred.

3. Refund Policy

  • Refund Period: Refund requests must be made within 7 days of receiving your order. Requests submitted after this period will not be accepted.

  • Types of Refunds: We offer partial or full refunds depending on the nature of the return and the condition of the returned item(s).

  • Refund Process: Once we receive the returned items, we will process your refund within 2 business days. The refund will be issued to the original payment method used for the purchase.

4. Non-Returnable & Non-Exchangeable Items

  • Opened or Used Items: Items that have been opened or used cannot be returned or exchanged due to hygiene and quality assurance standards.

  • Customized or Print-on-Demand (POD) Orders: These items are produced specifically according to the customer’s requirements and are considered a custom service; therefore, they are non-returnable and non-exchangeable.

For any questions or further assistance regarding returns, exchanges, or refunds, please contact our customer service team at info.socksltd@gmail.com. We are here to help and ensure a smooth process for all returns and exchanges. Thank you for your understanding and cooperation.